At Saadat Shifakhana, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be returned within the specified return period.

• The product should be in its original condition.

• The return parcel must be dispatched within the approved return window.

Return Process

Before sending your return, please follow these steps:

1. Take a clear photograph of the product/bottle you are returning.

2. Share the photograph with our support team via WhatsApp.

3. Dispatch the parcel to the return address provided on your original package.

4. Share the courier tracking ID with our support team after dispatch.

Important: Providing the tracking ID is mandatory. Returns without a valid tracking number may experience delays or may not be processed.

Return Address

Please use the return address printed on the parcel you received with your order.

Processing Time

Once we receive your returned parcel, we aim to inspect and process your return within 5 business days.

Refund Method

Approved refunds will be issued through any of the following methods, according to your preference:

• Pakistani Bank Account

• Easypaisa

• JazzCash

Return Shipping Charges

Customers are responsible for the shipping cost of returning the product.

In addition, a Rs. 300 processing fee will be deducted from the refund amount to cover:

• Product inspection and quality assessment

• Handling and restocking

• Administrative and refund processing costs

Cash on Delivery (COD) Orders

For orders paid through Cash on Delivery (COD), applicable government taxes and deductions may be adjusted according to prevailing laws and regulations.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team through our official WhatsApp number. We will be happy to assist you.